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Mech vs Gorgias
A Helpdesk Built for Growth, Not Billing Surprises
Mech gives you Live Chat, AI Agent, and Self-Service Order Editing — all under one flat monthly price. No ticket limits. No overage fees. No surprises.
Compare Mech vs Gorgias
| Feature | | Gorgias |
|---|---|---|
| Starting price | $20/mo | $10/mo (50 tickets) |
| Unlimited tickets | ||
| Ticket overage charges | ✓ ($0.40 per ticket) | |
| Unlimited agents & seats | ||
| AI Agent included in base price | ✓ Bring your own API key | Add-on ($1/resolution) |
| AI provider choice | OpenAI, Anthropic, Google | OpenAI only |
| Self-Service Order Editing | ✓ Included | Basic+ ($60/mo) |
| Help Center & FAQ builder | ||
| Live Chat | ||
| Omnichannel inbox | ||
| Shopify order editing in helpdesk | ||
| SMS channel | Add-on | Add-on |
| No annual contract | ||
| Flat monthly pricing | ||
| Free trial | 7 days | 7 days |
| Dedicated account manager | Enterprise | GMV-based |
One Flat Price. Always.
Gorgias charges per ticket — meaning your support bill grows every time your store gets busier. Mech is $20/month regardless of how many tickets, agents, or conversations you have.
Self-Service Order Editing — Included
Customers can track orders, file returns, and make changes directly from your chat widget — without an agent. Gorgias only includes this on the $60/mo Basic plan and above. With Mech it's included in every plan.
Your AI, Your Choice — No Per-Resolution Bill
Gorgias charges up to $1.00 per AI-resolved conversation. With Mech, AI Agent is included in your plan — just connect your own OpenAI, Anthropic, or Google API key and automate as much as you want. You choose the model. We don't charge per resolution.
Pricing
Simple, transparent pricing
Unlimited seats, agents and tickets
Popular
Pro
$20
/ moPerfect for growing brands
Enterprise
Let's talk
White-glove service & custom needs
A Gorgias merchant on the Pro plan automating 30% of 2,000 tickets pays over $900/month. With Mech, that same merchant pays $20/month.
Everything You Need. Nothing You Don't.
Mech was built for growing brands who need powerful helpdesk tools without the complexity or cost of enterprise software. Whether you're handling 100 tickets a month or 10,000 — your price stays the same.
Frequently Asked Questions
- Is Mech as full-featured as Gorgias?
Yes. Mech includes Live Chat, AI Agent, Self-Service Order Editing, Omnichannel Inbox, and a Help Center — everything growing Shopify brands need, at a fraction of the price.
- Can I migrate my data from Gorgias to Mech?
Absolutely. Our team will help you migrate your conversations, settings, and Help Center content. Most merchants are fully live within a few days.
- Does Mech charge extra for AI features?
No. AI Agent is included in your flat monthly plan. Simply connect your own API key from OpenAI, Anthropic, or Google — you choose the AI provider that works best for your brand. Unlike Gorgias which charges up to $1.00 per AI-resolved conversation, Mech never charges per resolution.
- What happens if my ticket volume spikes?
Nothing changes. Mech never charges overage fees. Whether you handle 100 or 10,000 tickets in a month, your bill stays exactly the same.
- Does Mech work with Shopify?
Yes — Mech connects directly to your Shopify store on install. Your team gets full order context, customer history, and editing capabilities right inside the helpdesk.