Simple, scalable pricing.

Once installed, Mech automatically connects to your store — no manual setup needed. Your orders, customers, and product data flow directly into your helpdesk from day one, so your team has full context alongside every conversation.

The Self-Service Portal is a feature embedded in your chat widget that lets customers track orders, file returns, report issues, and cancel orders on their own — 24/7, without contacting an agent. This reduces your ticket volume automatically.

Unlimited means no caps on agents, seats, or tickets — ever. Unlike competitors who charge per ticket or per agent, Mech’s Pro plan is one flat monthly price no matter how much your business grows.

Mech integrates with the tools brands rely on, including Klaviyo, Recharge, Rivo, Loop Returns, and more. Enterprise customers can request custom integrations tailored to their tech stack.