MechMech
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MechMech

The helpdesk built for ecommerce brands. Live Chat, AI Agents, and Self-Service support — all in one place.

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Latest updates

See what we've been building to help you deliver better customer support.

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AllNew Feature(1)Improvement(1)Bug Fix(1)Announcement(0)Integration(2)
AI Agent Auto-Routing
March 28, 2026
AI Agent Auto-Routing

Incoming tickets are now automatically routed to the most relevant AI agent based on topic classification and customer history. This reduces first-response times by up to 40% and ensures customers always get the right help.

New Feature
Learn more
March 20, 2026
Improved Shopify Order Lookup Speed

Order lookups from Shopify are now 3x faster thanks to a new caching layer. Agents spend less time waiting and more time helping customers resolve issues quickly.

ImprovementIntegration
Learn more
March 12, 2026
Bug Fix: Duplicate Ticket Creation on WhatsApp

Fixed an issue where rapid successive messages from the same WhatsApp contact could create duplicate tickets. Messages are now correctly grouped into a single conversation thread.

Bug FixIntegration