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What are you looking for?
Help Center
A help center your customers actually find — and actually use
Give customers a branded, searchable knowledge base they can reach before ever contacting your team. Fewer repetitive tickets. Faster answers. A support experience that reflects your brand.
01.
Answers your customers can find on their own
Your Help Center lives on your own branded subdomain and is fully searchable. Customers type a question and find the right article instantly — before they think about opening a chat or sending an email. Organized categories make browsing intuitive even for customers who don't know what to search.
See a live Help Center
02.
Articles suggested before the customer even asks
When a customer opens your Mech chat widget and starts typing, relevant Help Center articles appear automatically as suggestions. Most questions get answered before a conversation ever starts — deflecting tickets without deflecting customers.
How ticket deflection works
03.
Built and managed by your team — no developer needed
The article editor in Mech is clean, fast, and familiar. Write and format articles with rich text, organize them into categories, save drafts, and publish when ready. Your team can create, update, and unpublish articles without any engineering involvement.
See the article editor
04.
Your Help Center. Your brand.
Every merchant on Mech gets their own Help Center subdomain from day one. Customize your Help Center name, colors, and logo to match your store. Customers land on a support experience that feels like a natural extension of shopping with you — not a generic third-party tool.
Explore Help Center customizationEverything you need to deflect tickets before they start
A knowledge base that works for your customers and your team — built right into the Mech platform.
Knowledge Base
Unlimited articles organized by category
Full-Text Search
Customers find answers by typing naturally
Custom Subdomain
yourstore.usemech.com from day one
Rich Text Editor
Format articles without knowing any code
Draft & Publish
Write in draft, publish when you're ready
Ticket Deflection
Suggested articles appear inside your chat widget
Frequently Asked Questions
- Can I use a custom domain for my Help Center?
Every Mech merchant gets a Help Center subdomain in the format yourstore.usemech.com, active from the moment you connect your store. Custom domain mapping (e.g. help.yourstore.com) is available on higher-tier plans.
- How do customers find Help Center articles?
Customers can search your Help Center directly, browse by category, or — if they're using your chat widget — see article suggestions automatically as they start typing their question.
- Does Mech show articles inside the chat widget?
Yes. When a customer starts typing in your chat widget, Mech surfaces relevant articles from your Help Center as suggestions. This deflects a significant share of common questions before the customer sends a message, reducing ticket volume without reducing the customer experience.
- Can I write Help Center articles in multiple languages?
Yes. Mech supports multilingual articles so you can publish separate versions for different languages. The Help Center surfaces the correct version based on the customer's browser language settings.
- How do I know which articles are actually reducing tickets?
Mech's Help Center analytics show you view counts and search queries per article. You can see which articles are being found, which searches return no results (a signal to create new content), and how article views track against ticket volume.
- Can I restrict certain articles to specific customers?
By default all published articles are publicly accessible to anyone who visits your Help Center. Restricted access for logged-in customers only is on the Mech roadmap.
Client feedback
“Managing customer support across multiple clients felt impossible before Mech. The AI Agent handles routine inquiries automatically, and our team gets full conversation context without switching between tools. It completely changed how we run support.”
L
Larry
CEO, Co-Founder
“As a company that works with ecommerce brands daily, we know how painful order management can be for support teams. Mech's self-service portal lets our clients' customers resolve order issues on their own — it's become one of our favorite features to use.”
N
Nalin
COO, Co-Founder
“Every helpdesk we tried punished us for growing — more tickets meant a bigger bill. Mech changed that. One flat price, unlimited everything. We scaled our store without once worrying about what our support software would cost us that month.”
W
Wayne
Director of eCommerceStop losing customers to slow support. Start with Mech today.
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