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Help Desk & Live Chat
The support inbox built for Shopify merchants
Mech brings every customer conversation — live chat, email, SMS, and social — into one unified inbox, with your Shopify order data sitting right alongside it. Less tab-switching. Faster replies. Happier customers.
01.
Your Shopify store, inside every conversation
See the customer's full order history, shipping status, and contact details without leaving the conversation. Agents can cancel orders, issue refunds, edit shipping addresses, and add order notes — all from inside Mech, using live Shopify data.
See Shopify integrations
02.
Reply to 10 tickets in the time it used to take you one
Macros let agents insert a pre-written reply, trigger Shopify actions, assign tags, and update ticket status — all in two clicks. Build your library of common replies once, and your whole team moves at the same speed.
Learn about Macros
03.
Automations that run your inbox while you focus on customers
Set rules to auto-assign conversations by channel, tag urgent tickets, escalate to the right agent, or close resolved threads — without any manual work. Mech's automation engine runs in the background so your team never misses a beat.
Explore automations
04.
Every channel. One inbox. No chaos.
Whether customers reach out via live chat, email, SMS, WhatsApp, Facebook Messenger, or Instagram — every message lands in one place. Your team sees the full conversation history across every channel, so customers never have to repeat themselves.
View all channelsEverything your support team needs to move faster
Built specifically for Shopify merchants — not adapted from outdated software.
Unified Inbox
All channels in one place
Live Chat Widget
Real-time chat embedded in your store
Macros
Pre-built replies with Shopify actions in two clicks
Automations
Rules that run your queue automatically
SMS Channel
Two-way SMS via a dedicated number
Shopify Actions
Cancel, refund, and edit orders from any ticket
Frequently Asked Questions
- How quickly can I get Mech set up on my Shopify store?
Mech connects to your Shopify store in minutes. Once installed from the Shopify App Store, your orders, customers, and conversations are automatically synced. Most merchants are live within an hour of installing.
- Can multiple agents handle conversations at the same time?
Yes. Mech supports unlimited agents on all plans with no per-seat fees. Agents can be assigned to specific conversations or groups, and collision detection alerts your team when two agents are viewing the same ticket simultaneously.
- Can agents edit Shopify orders directly from Mech?
Yes. Agents can cancel orders, issue full or partial refunds, refund shipping costs, edit shipping addresses, and add order notes — all without leaving the conversation. Every action executes live via the Shopify API.
- What channels does Mech support?
Mech supports live chat, email, SMS, WhatsApp, Facebook Messenger, and Instagram — all in one unified inbox. You can enable channels individually and manage them from a single settings panel.
- How do Macros work?
Macros are saved replies that can include customer actions (add a tag, assign an agent, close a ticket) and Shopify actions (cancel an order, issue a refund) alongside the message text. Agents select a Macro, preview the actions it will perform, and send — everything executes the moment the reply is delivered.
- Does Mech work on mobile?
The Mech dashboard is fully responsive and accessible from any mobile browser. Agents can view conversations, reply to customers, and take Shopify actions from their phone or tablet.
Client feedback
“Managing customer support across multiple clients felt impossible before Mech. The AI Agent handles routine inquiries automatically, and our team gets full conversation context without switching between tools. It completely changed how we run support.”
L
Larry
CEO, Co-Founder
“As a company that works with ecommerce brands daily, we know how painful order management can be for support teams. Mech's self-service portal lets our clients' customers resolve order issues on their own — it's become one of our favorite features to use.”
N
Nalin
COO, Co-Founder
“Every helpdesk we tried punished us for growing — more tickets meant a bigger bill. Mech changed that. One flat price, unlimited everything. We scaled our store without once worrying about what our support software would cost us that month.”
W
Wayne
Director of eCommerceStop losing customers to slow support. Start with Mech today.
7-day free trial. No credit card required.
