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Mech vs Richpanel
All the Power of Richpanel. A Fraction of the Price.
Richpanel charges $89 per agent per month. Mech is $20/month flat — unlimited agents, unlimited tickets, with Self-Service Order Editing included on every plan.
Compare Mech vs Richpanel
| Feature | | Richpanel |
|---|---|---|
| Starting price | $20/mo flat | $89/agent/mo |
| Pricing model | Flat monthly | Per agent |
| Unlimited agents | ||
| Unlimited tickets | ||
| AI Agent included in base price | ✓ Bring your own API key | ✓ Included |
| AI provider choice | OpenAI, Anthropic, Google | Proprietary only |
| Self-Service Order Editing | ✓ Included | Add-on ($119/mo starting) |
| Help Center & FAQ builder | ||
| Live Chat | ||
| Omnichannel inbox | ||
| Shopify integration | ||
| Loop Returns integration | ||
| SMS channel | Add-on | Pro plan+ |
| No annual contract | ||
| No termination fee | ||
| Flat monthly pricing | ||
| Free trial | 7 days | Available |
| Dedicated account manager | Enterprise | Self-service add-on |
Flat Price, Unlimited Team
Richpanel charges $89 per agent per month — meaning a team of 5 agents costs $445/month before any add-ons. Mech is $20/month for your entire team, no matter how many agents you have.
Self-Service Included, Not Extra
Richpanel's Self-Service portal is a paid add-on on top of their per-agent fee. With Mech, customers can track orders, file returns, and edit orders directly from your chat widget — included in every plan at no extra charge.
Your AI, Your Choice
With Mech, you bring your own API key from OpenAI, Anthropic, or Google — giving you full control over the AI model powering your support. No per-resolution fees, no lock-in to a single provider.
Pricing
Simple, transparent pricing
Unlimited seats, agents and tickets
Popular
Pro
$20
/ moPerfect for growing brands
Enterprise
Let's talk
White-glove service & custom needs
A Richpanel merchant with 5 agents pays $445/month minimum before add-ons. With Mech, that same team pays $20 — flat, every month.
Built for Growing Brands, Not Growing Bills.
Both Mech and Richpanel are ecommerce-focused helpdesks with strong Shopify integrations. The difference is what happens as your team grows. Richpanel's per-agent model means every new hire raises your bill. With Mech, your price never changes.
Frequently Asked Questions
- How does Mech compare to Richpanel on features?
Both platforms offer Live Chat, AI Agent, omnichannel inbox, and Shopify integration. The key difference is that Mech includes Self-Service Order Editing on every plan, while Richpanel charges extra for it. Mech also gives you full choice of AI provider.
- Can I migrate from Richpanel to Mech?
Yes. Our team will help you migrate your conversations, Help Center content, and settings. Most merchants are fully live within a few days.
- Does Mech charge per agent?
Never. Mech is a flat $20/month — you can add as many agents and teammates as you need without your bill ever increasing.
- Does Mech support self-service order editing?
Yes — and it's included in your plan. Customers can track orders, file returns, report issues, and make order changes directly from your chat widget, 24/7, without contacting an agent.
- Does Mech work with Shopify?
Yes. Mech connects to your Shopify store automatically on install. Your team gets full order context, customer history, and editing capabilities right inside the helpdesk.