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AI Agents
Let AI handle the tickets you shouldn't have to
Mech's AI resolves repetitive questions instantly — in your brand's voice, using whichever AI model you trust most. Claude, ChatGPT, or your own API key. You choose.
01.
Resolve tickets automatically, around the clock
Train Mech's AI on your store's products, policies, and help center articles. It handles order status questions, shipping inquiries, return policy FAQs, and product questions autonomously — and escalates to a human agent the moment a conversation needs a personal touch.
How AI escalation works
02.
AI that writes like your best agent, every time
The Enhance with AI tool lets agents improve their reply before sending — adjust tone (casual, professional, friendly, formal), simplify complex explanations, shorten long messages, or fix spelling. All in one click from the reply composer.
See AI writing tools
03.
Build your AI agent for any scenario — no code required
Use Mech's no-code builder to define exactly how your AI agent behaves. Set the topics it handles, the tone it uses, the questions it asks before escalating, and the actions it can take. Configure it once and it works consistently across every conversation, every time.
Explore the AI agent builder
04.
The only helpdesk that lets you choose your AI
Most tools lock you into a single AI model. Mech doesn't. Connect your own OpenAI, Anthropic (Claude), or Google API key and use the model that performs best for your store. Switch providers anytime — your conversation data stays in Mech.
See supported AI providersAI built for support teams, not just demos
No per-resolution fees. No vendor lock-in. No black box.
Auto-Reply
Resolve tickets without agent involvement
Tone Adjustment
Rewrite replies in 12+ tones instantly
No-Code Builder
Configure your AI agent for any scenario
AI Engine Choice
Connect Claude, OpenAI, or your own key
Message Simplification
Make long replies concise and clear
Human Escalation
Seamless AI-to-agent handoff when it matters
Frequently Asked Questions
- Which AI models does Mech support?
Mech supports OpenAI (including GPT-4), Anthropic (Claude), and Google Gemini. You bring your own API key, so you're billed directly by the provider at their standard rates — Mech does not mark up AI usage.
- Do I need to use my own API key?
Yes. AI features in Mech are powered by your own third-party API credentials. This gives you full control over which model you use, your usage limits, and your billing — and ensures your conversation data is governed by your chosen provider's data policies.
- How does Mech keep the AI on-brand?
You can train the AI on your help center articles, product catalog, and custom Q&A pairs. The AI uses this context to respond accurately and in the tone that matches your store.
- What happens when the AI can't resolve a ticket?
When the AI reaches the limit of what it can confidently answer, it seamlessly escalates the conversation to a human agent. The full conversation history is preserved so the agent has complete context when they pick it up.
- Is AI usage billed separately from my Mech subscription?
AI usage is billed directly by your chosen provider (OpenAI, Anthropic, etc.) at their standard API rates. Mech's flat monthly subscription covers the helpdesk platform itself — there are no per-resolution fees charged by Mech.
- Do I need technical knowledge to set up the AI agent?
No. Mech's no-code AI agent builder walks you through configuration with simple settings — no engineering required. You define the topics it covers, how it escalates, and the tone it uses, and Mech handles the rest.
Client feedback
“Managing customer support across multiple clients felt impossible before Mech. The AI Agent handles routine inquiries automatically, and our team gets full conversation context without switching between tools. It completely changed how we run support.”
L
Larry
CEO, Co-Founder
“As a company that works with ecommerce brands daily, we know how painful order management can be for support teams. Mech's self-service portal lets our clients' customers resolve order issues on their own — it's become one of our favorite features to use.”
N
Nalin
COO, Co-Founder
“Every helpdesk we tried punished us for growing — more tickets meant a bigger bill. Mech changed that. One flat price, unlimited everything. We scaled our store without once worrying about what our support software would cost us that month.”
W
Wayne
Director of eCommerceStop losing customers to slow support. Start with Mech today.
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