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What are you looking for?
Integrations
Boost your efficiency with integrations that will simplify your workflow.
Address Guard
Shipping & Fulfillment
Validate shipping addresses to reduce failed deliveries.
Manage Facebook messages, comments & ad replies.
Gmail
Email
Connect Gmail to manage customer emails in Mech.
Google Analytics
Analytics
Track website traffic and support impact analytics.
Reply to Instagram DMs, comments & mentions in Mech.
Klaviyo
Marketing
Sync customer data and power targeted email & SMS flows.
Loop Returns
Returns & Exchanges
Let customers start returns directly from your widget.
ReCharge
Subscriptions
View and manage subscription details next to tickets.
Rivo
Loyalty & Retention
Display loyalty points & rewards data next to tickets.
Shopify
Ecommerce
Connect your store for order data and editing in Mech.
Slack
Automation
Get internal team notifications and alerts via Slack.
TikTok
Social Media
Manage TikTok comments and messages from one inbox.
Send and receive WhatsApp messages from your inbox.
Zapier
Automation
Connect Mech to thousands of apps via automation.
Frequently Asked Questions
- How quickly can I get started with Mech?
You can be up and running in under 10 minutes. Simply install the app, add the chat widget to your store, invite your team, and set up your Help Center. Our onboarding checklist walks you through every step.
- How does Mech connect to my Shopify store?
Once installed, Mech automatically connects to your store — no manual setup needed. Your orders, customers, and product data flow directly into your helpdesk from day one, so your team has full context alongside every conversation.
- What is the Self-Service Portal?
The Self-Service Portal is a feature embedded in your chat widget that lets customers track orders, file returns, report issues, and cancel orders on their own — 24/7, without contacting an agent. This reduces your ticket volume automatically.
- What does unlimited really mean?
Unlimited means no caps on agents, seats, or tickets — ever. Unlike competitors who charge per ticket or per agent, Mech’s Pro plan is one flat monthly price no matter how much your business grows.
- What integrations does Mech support?
Mech integrates with the tools brands rely on, including Klaviyo, Recharge, Rivo, Loop Returns, and more. Enterprise customers can request custom integrations tailored to their tech stack.
Client feedback
“Managing customer support across multiple clients felt impossible before Mech. The AI Agent handles routine inquiries automatically, and our team gets full conversation context without switching between tools. It completely changed how we run support.”
L
Larry
CEO, Co-Founder
“As a company that works with ecommerce brands daily, we know how painful order management can be for support teams. Mech's self-service portal lets our clients' customers resolve order issues on their own — it's become one of our favorite features to use.”
N
Nalin
COO, Co-Founder
“Every helpdesk we tried punished us for growing — more tickets meant a bigger bill. Mech changed that. One flat price, unlimited everything. We scaled our store without once worrying about what our support software would cost us that month.”
W
Wayne
Director of eCommerceStop losing customers to slow support. Start with Mech today.
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