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Reply to Instagram Customers From Your Inbox
Connect Mech with Instagram to manage DMs, comments, and mentions alongside all your other support channels. Your team stays on top of every customer interaction without leaving Mech.
Instagram DMs in Your Inbox
Receive and reply to Instagram Direct Messages from within your Mech inbox, keeping all customer conversations in one place.
Manage Comments & Mentions
Respond to comments on your Instagram posts and story mentions directly from Mech — no app switching required.
Shopify Context for Every Interaction
See a customer's full Shopify order history next to every Instagram message so your team can give personal, informed replies.
Frequently Asked Questions
- What types of Instagram content can I manage in Mech?
You can manage Instagram Direct Messages, post comments, and mentions — all from within your Mech support inbox.
- Do I need a Business or Creator account to connect?
Yes. Instagram requires a Business or Creator account connected to a Facebook Business page to enable third-party inbox integrations.
- Will I see Shopify order data for Instagram customers?
Yes. If the customer's email matches a Shopify record, Mech will display their order history alongside the Instagram conversation.
- Is there an extra charge for this integration?
No. The Instagram integration is included in your Mech subscription at no additional cost.