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Manage Facebook Conversations from One Inbox
Connect Mech with Facebook to bring your Facebook messages, comments, and ad replies into your support inbox. Your team responds faster without jumping between platforms.
Facebook Messages in Your Inbox
Receive and reply to Facebook Messenger messages directly from your Mech inbox alongside all your other support channels.
Manage Comments & Ad Replies
Respond to comments on your Facebook posts and ad campaigns without ever leaving the Mech platform.
Full Customer Context
See the customer's Shopify order history and previous conversations alongside every Facebook interaction for faster, more personal responses.
Frequently Asked Questions
- What types of Facebook content can I manage in Mech?
You can manage Facebook Messenger messages, post comments, and ad comment replies — all from within your Mech inbox.
- Do I need a Facebook Business page to connect?
Yes. You will need an active Facebook Business page to connect your Facebook account to Mech.
- Will I still see Shopify order data for Facebook customers?
Yes. Mech will display the customer's Shopify order history and details next to every Facebook conversation, just like other channels.
- Is there an extra charge for this integration?
No. The Facebook integration is included in your Mech subscription at no additional cost.