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Bring Your Gmail Support Inbox Into Mech
Connect your Gmail address to Mech and manage all customer emails from your support inbox. No more switching between Gmail and your helpdesk — everything in one place.
All Emails in One Inbox
Connect your support Gmail address so incoming customer emails arrive directly in Mech alongside your live chat and other channels.
Customer Context Next to Every Email
See the customer's Shopify order history and previous interactions displayed next to every email — so your team always has full context before replying.
Respond Faster with Macros
Use Mech's saved replies and macros to respond to common email inquiries in seconds, reducing average handle time across your team.
Frequently Asked Questions
- Can I connect multiple Gmail addresses?
Yes. You can connect multiple Gmail addresses to your Mech account, making it easy to manage support for multiple brands or inboxes.
- Will emails I send in Mech appear in Gmail?
Yes. Replies sent through Mech are delivered via your connected Gmail address and will appear in your sent folder.
- Does Gmail work alongside live chat in Mech?
Yes. Gmail emails and live chat conversations all appear in the same unified inbox in Mech, so your team never needs to switch tools.
- Is there an extra charge for this integration?
No. The Gmail integration is included in your Mech subscription at no additional cost.