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Give Agents Loyalty Context on Every Ticket
Connect Mech with Rivo to display a customer's loyalty points, rewards tier, and referral status directly in your support inbox. Your team delivers more personal, loyalty-aware support every time.
Loyalty Data Next to Every Ticket
See a customer's Rivo points balance, VIP tier, and rewards history displayed in the Mech customer sidebar — no switching between tools.
Reward-Aware Support
Agents can see exactly what rewards and perks a customer has earned, making it easy to acknowledge loyal customers and personalize every interaction.
Strengthen Customer Retention
When support agents have loyalty context at their fingertips, they can turn difficult support moments into opportunities to reinforce brand loyalty.
Frequently Asked Questions
- Do I need a Rivo account to use this integration?
Yes. You will need an active Rivo account connected to your Shopify store to use this integration with Mech.
- What Rivo data appears inside Mech?
You can see a customer's points balance, VIP tier, referral status, and reward history directly in the Mech customer sidebar.
- Can agents apply rewards or points from within Mech?
Rivo data is displayed in Mech for agent context. For actions that modify points or rewards, agents can reference the data and act accordingly in Rivo.
- Is there an extra charge for this integration?
No. The Rivo integration is included in your Mech subscription at no additional cost.