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Handle Returns Faster — Without Leaving Mech
Connect Mech with Loop Returns to give your support team full return context next to every conversation. Customers can initiate returns directly from the self-service portal, and your agents see everything in one place.
Returns Inside Your Widget
Let customers start a Loop return directly from the Mech self-service portal — no extra tabs, no extra steps.
Full Return Context for Agents
See return status, reason, and resolution alongside every support ticket so your team always has the full picture.
Frequently Asked Questions
- Do I need a Loop Returns account to use this integration?
Yes. You will need an active Loop Returns account and API key to connect it to Mech. Setup takes just a few minutes from your Mech settings page.
- Can customers start a return from the chat widget?
Yes. When the Loop Returns integration is enabled, customers can initiate a return directly from the Mech self-service portal embedded in your store's chat widget.
- Will return status show up next to support tickets?
Yes. Once connected, your agents will see the customer's return status, reason, and resolution details alongside every relevant conversation.
- Is there an extra charge for this integration?
No. The Loop Returns integration is included in your Mech subscription at no additional cost.