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Manage Subscriptions Without Leaving Mech
Connect Mech with ReCharge to give your support team full subscription context next to every conversation. View and manage subscription details in one place — no tab switching, faster resolutions.
Subscription Details in Every Ticket
See a customer's subscription status, billing details, and order history displayed directly in the Mech customer sidebar next to every support conversation.
Manage Subscriptions From Mech
Make common subscription changes like skipping a shipment, updating payment details, or adjusting frequency — without leaving the helpdesk.
Faster Subscription Support
With full ReCharge context available instantly, your team resolves subscription tickets faster and with fewer back-and-forth messages.
Frequently Asked Questions
- Do I need a ReCharge account to use this integration?
Yes. You will need an active ReCharge account to connect it to Mech. Setup takes just a few minutes from your Mech settings page.
- What subscription data appears in Mech?
You can see subscription status, next order date, billing information, and order history from ReCharge directly inside each Mech ticket.
- Can agents make changes to subscriptions from within Mech?
Yes. Common subscription actions can be performed directly from the Mech interface so agents never need to leave the helpdesk.
- Is there an extra charge for this integration?
No. The ReCharge integration is included in your Mech subscription at no additional cost.