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Your Entire Store, Inside Your Helpdesk
Mech connects natively to your Shopify store so your team has full order context, customer history, and editing capabilities alongside every support conversation — from day one, without any extra setup.
Full Order Context in Every Ticket
See a customer's complete order history, order status, shipping details, and product information displayed next to every support conversation automatically.
Edit Orders Without Leaving Mech
Update shipping addresses, apply discount codes, cancel orders, and process refunds directly from within the helpdesk — no Shopify admin tab required.
Self-Service Order Editing for Customers
Customers can track their orders, file returns, and make order changes themselves via the Mech self-service portal — reducing your ticket volume 24/7.
Frequently Asked Questions
- How does Mech connect to my Shopify store?
Mech connects automatically when you install the app from the Shopify App Store. Your orders, customers, and product data flow in instantly — no manual setup required.
- What Shopify data is available in Mech?
You can see order history, order status, shipping details, customer profiles, product information, and discount codes — all displayed next to each support conversation.
- Can my agents edit Shopify orders from Mech?
Yes. Agents can update shipping addresses, apply discounts, cancel orders, and process refunds directly from within Mech without opening Shopify.
- Does Mech work with Shopify Plus?
Yes. Mech works with all Shopify plans including Shopify Plus, with full access to order data and editing capabilities on every plan.