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Support Customers on WhatsApp From One Inbox
Connect Mech with WhatsApp to send and receive messages on your customers' most-used messaging app — managed from the same inbox as all your other support channels.
WhatsApp in Your Support Inbox
Receive and reply to WhatsApp messages directly from Mech alongside your live chat, email, and social channels — no separate app needed.
Meet Customers Where They Are
WhatsApp is one of the world's most popular messaging apps. Give your customers the convenience of reaching your support team on the channel they prefer most.
Shopify Context in Every Message
See a customer's full order history and details displayed next to every WhatsApp conversation so your team always has the context to respond effectively.
Frequently Asked Questions
- Do I need a WhatsApp Business account to connect?
Yes. A WhatsApp Business account is required to connect WhatsApp to Mech. Setup takes just a few minutes from your Mech settings page.
- Can I send proactive WhatsApp messages to customers?
Mech supports inbound and outbound WhatsApp messaging for customer support conversations.
- Does WhatsApp work alongside other channels in Mech?
Yes. WhatsApp messages appear in the same unified inbox as your live chat, email, and social media channels.
- Is there an extra charge for this integration?
No. The WhatsApp integration is included in your Mech subscription at no additional cost.